Privacy Policy

BEGIN YOUR JOURNEY

Last Updated: 7/13/26

Unreal Experiences LLC (“Unreal Experiences,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information when you visit our website at unrealexperiences.com or purchase any of our services.

Please read this policy carefully. By using our website or services, you agree to the practices described below.

1. Who We Are

Unreal Experiences LLC is a luxury travel intelligence company based in Texas, United States. We provide destination research, custom dossiers, itineraries, concierge support, and related travel intelligence services. For any questions about this policy, you can reach us at jthayworth@unrealexperiences.com.

2. Information We Collect

Information you provide directly to us:

When you use our website, submit a contact form, or purchase a service, we may collect the following:

• Your full name

• Email address

• Phone number

• Country of residence and passport nationality

• Travel dates, destination, and trip details

• Dietary requirements, health or accessibility considerations, and other personal preferences relevant to your trip

• Payment information (processed securely through Stripe — we do not store your card details)

• Any other information you voluntarily provide through our intake forms or direct communications

Information collected automatically:

When you visit our website, standard web technologies may automatically collect certain information, including your IP address, browser type, device type, pages visited, and referring URL. This information is used for website analytics and security purposes only.

3. How We Use Your Information

We use the information we collect solely to:

• Deliver the service or deliverable you have purchased

• Communicate with you about your order, including confirmations, status updates, and delivery

• Respond to your inquiries or support requests

• Improve the quality and accuracy of our services

• Comply with legal obligations

We do not use your personal information for unsolicited marketing without your consent, and we do not sell, rent, or trade your information to any third party.

4. How We Share Your Information

We do not share your personal information with third parties except in the following limited circumstances:

Stripe:

Payment processing is handled securely by Stripe, Inc. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to their Privacy Policy, available at stripe.com/privacy. We do not store your credit card or payment details on our systems.

Email:

We communicate with clients via Gmail (Google LLC). Messages sent and received through our email account are subject to Google’s Privacy Policy, available at policies.google.com.

Legal requirements:

We may disclose your information if required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights or safety of any person.

We do not use third-party advertising networks, analytics platforms that share your data, or any other data brokers in connection with our website or services at this time.

5. How Long We Retain Your Information

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, including delivering your service, maintaining business records, and complying with applicable legal obligations. If you would like us to delete your information, please contact us at jthayworth@unrealexperiences.com and we will respond within a reasonable time.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All payment transactions are encrypted and processed through Stripe’s secure platform. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies or similar tracking technologies to improve your browsing experience and understand how visitors interact with our site. These are standard web technologies used by most websites.

You can control cookies through your browser settings at any time. Disabling cookies may affect certain website functionality but will not prevent you from accessing our services.

8. Children’s Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at jthayworth@unrealexperiences.com and we will take steps to delete it.

9. Your Rights

Depending on where you are located, you may have certain rights with respect to your personal information, including the right to access, correct, or request deletion of your data. You may also have the right to object to or restrict certain uses of your information.

To exercise any of these rights, please contact us at jthayworth@unrealexperiences.com. We will respond to all requests within a reasonable timeframe. Please note that in some cases we may need to retain certain information for legal or business purposes even after a deletion request.

For residents of the European Union or United Kingdom:

While Unreal Experiences is a US-based company, we respect the rights afforded to you under the General Data Protection Regulation (GDPR) and UK GDPR where applicable. If you believe your data has been handled in a manner inconsistent with these rights, you have the right to lodge a complaint with your local data protection authority.

For California residents:

Under the California Consumer Privacy Act (CCPA), you may have additional rights regarding your personal information, including the right to know what information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at jthayworth@unrealexperiences.com.

10. Third-Party Links

Our website may contain links to third-party websites, including booking platforms, destination resources, or partner sites. We are not responsible for the privacy practices of any third-party website, and we encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website or services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.